Introduction
Welcome to Luminous Metrics (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website [Insert Website URL], use our services, or otherwise interact with us. Luminous Metrics is based in Dubai, UAE, and provides digital marketing services globally.
Information We Collect
We may collect and process the following types of personal information:
- Information You Provide to Us:
- Contact Information: Such as your name, email address, phone number, company name, and job title when you fill out forms on our website (e.g., for a free proposal, contact inquiries), subscribe to our newsletter, or communicate with us.
- Project Details: Information you provide regarding your business and marketing needs when requesting our services.
- Information We Collect Automatically:
- Usage Data: Information about how you use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services, including fulfilling your requests for proposals and delivering digital marketing services.
- To communicate with you, respond to your inquiries, and provide customer support.
- To personalize your experience on our website.
- To improve our website, services, and marketing efforts.
- To send you marketing and promotional materials (you can opt-out at any time).
- To comply with legal obligations and protect our legal rights.
- For data analysis to understand trends and the effectiveness of our campaigns.
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as website hosting, data analytics, email delivery, and customer relationship management (CRM) systems. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information for other purposes with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:
- The right to access, update, or delete the information we have on you.
- The right to rectification if your information is inaccurate or incomplete.
- The right to object to our processing of your personal data.
- The right to request the restriction of the processing of your personal information.
- The right to data portability (to receive your data in a structured, commonly used, and machine-readable format).
- The right to withdraw consent at any time where we relied on your consent to process your personal information.
To exercise these rights, please contact us using the details below.
International Data Transfers
As a global service provider based in Dubai, your information may be transferred to, stored, and processed in countries outside of your country of residence, including the UAE. These countries may have data protection laws that are different from those in your country. We will take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy.
Children’s Privacy
Our services are not directed to individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: [Insert Privacy Contact Email Address – e.g., privacy@luminousmetrics.com]
- By visiting this page on our website: [Link to Contact Us Page]
- By mail: [Insert Dubai Physical Address, if available/appropriate]